At a glance
- Support, legal inquiries, account deletion requests, and moderation appeals all use the same official email.
- If you can access the app, please use the in-app deletion route first for account deletion.
- Questions about store billing, ad-removal restore, post or user reports, and hidden-author controls are also handled through the same channel.
1. Support Channel
2. What to Include in Your Request
- For account deletion: whether you can still access the app and what login method you used
- For moderation or reports: account-identifying details, whether it was a post report or user report, post title or report timing, and your explanation
- For ad removal purchase or restore: platform, store account state, purchase or restore timing, and any error message
- For privacy requests: login method, platform, and the specific request
3. Operating Standard
- Email requests are reviewed on business days in the order received.
- Account deletion, privacy, moderation, and billing inquiries all use the single contact address:
omilsoft@gmail.com. - Store billing, refunds, and restore outcomes themselves also follow Apple App Store or Google Play policy.
4. Related Documents
5. Frequently asked questions
How do I delete my account?
Open Profile > Account management > Delete, review the notice and confirm account deletion. If you cannot access the app, email support for help. Read the deletion guide
What should I include about purchase restoration?
Email your platform (iOS/Android), store account state, purchase or restore timing and any error message. Billing, refunds and restoration also follow the relevant store policy.
Can I appeal a report or moderation decision?
Email your account-identifying details, post title or report timing, whether it was a post or user report, and your explanation. Read the community policy
When will I receive a reply?
Email requests are reviewed on business days in the order received.