Quick Summary
- Support, legal inquiries, account deletion requests, and moderation appeals all use the same official email.
- If you can access the app, please use the in-app deletion route first for account deletion.
- Questions about store billing, ad-removal restore, post or user reports, and hidden-author controls are also handled through the same channel.
1. Support Channel
Use this address for app support, bug reports, privacy requests, account deletion help, moderation appeals, and store billing or restore questions.
2. What to Include in Your Request
- For account deletion: whether you can still access the app and what login method you used
- For moderation or reports: account-identifying details, whether it was a post report or user report, post title or report timing, and your explanation
- For ad removal purchase or restore: platform, store account state, purchase or restore timing, and any error message
- For privacy requests: login method, platform, and the specific request
3. Operating Standard
- Email requests are reviewed on business days in the order received.
- Account deletion, privacy, moderation, and billing inquiries all use the single contact address: `omilsoft@gmail.com`.
- Store billing, refunds, and restore outcomes themselves also follow Apple App Store or Google Play policy.